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Customer Support
Service & Repair
Light & Motion UK are authorised warranty, service and repair agents for all Light & Motion underwater equipment.
Our large stock of parts for both current and past product lines means that turn around times can be minimised.
All equipment is pressure tested to maximum operating depth, if appropriate, and undergoes a full quality control and function check before dispatch.
For quotes on repairs please contact our service technicians at lmsupport@lightandmotionuk.com or ring direct on 01423329197
In all cases please contact us before sending in your equipment.
Terms and Conditions and Exclusions
• For housings with dual backs, costs are inclusive of either monitor backs or standard backs as appropriate. Unless specified we will service the monitor back in preference. An additional charge is payable if both backs are serviced.
• Servicing costs are applicable to equipment in working condition. Any necessary repairs not covered within the general service will be notified toyou with a cost estimate for approval prior to carrying out any work. This includes replacement electronic boards, replacement bulbs, optic components, pod body components and replacement light cables.
• Repair costs are subject to a detailed estimate that can only be produced on receipt of the affected equipment at our workshops.
• Estimates are not binding if additional repairs are required which were not identified by the first diagnosis and estimate.
• Under no circumstances will Light and Motion be responsible for collection orreturn shipping charges.
• We reserve the right to charge a fee to cover our time in the assessment of any repair even if the equipment cannot thereafter be repaired due to a lack of availability of parts.
• Any equipment which is left with us for longer than 90 days after service or repair or diagnostic completion notification, without a return contact from the customer may be sold or striped for parts to recoup costs.
• Service or repaired equipment will not be released to the customer until payment is received in full.
• Light and Motion UK are not responsible for any loss or damage to equipment in transit to our facility.
• We reserve the right to change our pricing from time to time without notice. The price applicable to service charges is that in force on the date of receipt of the equipment.